Introduction
This Privacy Policy explains how bet99 (operating at bet99.onl) collects, uses, stores, and protects the personal data of players and visitors. It applies to all interactions with the bet99 platform — whether you're browsing the site, registering an account, making a deposit, or contacting our support team.
bet99 is committed to handling your personal data responsibly and transparently. We understand that privacy is important to our players in Bangladesh, and we've designed our data practices to reflect that. By using the bet99 platform, you agree to the collection and use of your information as described in this policy.
If you have any questions about how bet99 handles your data, you can contact our support team at any time via email at [email protected] or through the live chat feature in the platform.
Scope of This Policy
This policy covers all personal data collected through bet99.onl, the bet99 mobile app, and any communications between you and the bet99 support team. It does not cover third-party websites or services that may be linked from our platform.
Data We Collect
bet99 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app. Here is a breakdown of what we collect and why.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposit and withdrawal forms |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically via platform analytics |
| Communications Data | Support chat transcripts, emails sent to bet99 | Direct communication with our team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
How We Use Your Data
Every piece of data that bet99 collects is used for a specific, legitimate purpose. We do not use your data in ways that are incompatible with the reasons it was originally collected. Below are the primary ways bet99 uses your personal information:
- To create and manage your bet99 account, including verifying your identity during registration and KYC checks.
- To process deposits, withdrawals, and other financial transactions on the platform.
- To provide customer support and respond to your queries or complaints.
- To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
- To comply with legal and regulatory obligations applicable to online gaming platforms.
- To send you important account notifications, such as transaction confirmations and security alerts.
- To improve the bet99 platform based on how players use it, including game performance and navigation patterns.
- To enforce our Terms and Conditions and protect the integrity of the platform.
- To support responsible gaming by monitoring for signs of problem gambling behaviour.
Marketing Communications
bet99 may send you promotional emails or in-app notifications about bonuses and new games if you have opted in to marketing communications. You can opt out at any time through your account settings or by contacting support.
Legal Basis for Processing
bet99 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:
- Contractual Necessity: Processing your data is necessary to fulfil our obligations under the account agreement — for example, processing your deposits and withdrawals.
- Legal Obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
- Legitimate Interests: We process certain data to protect the security of the platform, prevent fraud, and improve our services — provided these interests are not overridden by your privacy rights.
- Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
Data Sharing
bet99 does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
- Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and security standards.
- Identity Verification Providers: To complete KYC checks, we may share your identity documents with trusted verification service providers.
- Fraud Prevention Services: We may share data with fraud detection partners to identify and prevent suspicious activity on the platform.
- Legal Authorities: We will disclose your data to law enforcement or regulatory bodies if required to do so by law, court order, or to protect the rights and safety of bet99 and its players.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.
No Third-Party Marketing
bet99 never shares your personal data with third parties for their own marketing purposes. Any data sharing is strictly limited to what is necessary to operate your account and comply with legal requirements.
Cookies & Tracking Technologies
bet99 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use the site. Cookies are small text files stored on your device when you visit bet99.onl.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session security, enable core platform functions | Session |
| Analytics Cookies | Understand how players navigate the platform so we can improve it | Up to 12 months |
| Preference Cookies | Remember your language, display settings, and other preferences | Up to 12 months |
| Security Cookies | Detect and prevent fraudulent activity and unauthorised access | Session |
You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of the bet99 platform, including your ability to log in and place bets.
Data Retention
bet99 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods depend on the type of data and the purpose for which it was collected.
- Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
- Transaction records are retained for a minimum of five years for financial compliance and audit purposes.
- Support communications are retained for two years to help resolve any future disputes.
- Technical and usage data collected via cookies is retained for up to 12 months.
- Marketing consent records are retained for as long as you remain opted in, plus two years after opt-out.
Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.
Your Privacy Rights
As a bet99 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected].
Right of Access
You can request a copy of all personal data that bet99 holds about you. We will provide this within 30 days of receiving your request.
Right to Rectification
If any of your personal data held by bet99 is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure
You can request that bet99 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You can ask bet99 to pause the processing of your data in certain situations, such as while a dispute about its accuracy is being resolved.
Right to Data Portability
You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
Right to Object
You have the right to object to bet99 processing your data for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.
Children's Privacy
The bet99 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
Parents and guardians who believe their child may have accessed the bet99 platform should contact us immediately at [email protected]. We take underage access seriously and will act swiftly to address any such cases.
18+ Only
bet99 is an adults-only platform. We use age verification during registration and KYC checks to enforce this policy. If you are a parent or guardian, please use parental control software to prevent underage access to online gaming platforms.
Security Measures
bet99 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
- All data in transit is encrypted using TLS (Transport Layer Security) protocols.
- Sensitive data at rest, including financial records and identity documents, is encrypted using AES-256 encryption.
- Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
- Our systems are monitored 24/7 for suspicious activity and potential security threats.
- Regular security audits and penetration testing are conducted to identify and address vulnerabilities.
- All bet99 staff with access to personal data receive regular data protection training.
While bet99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your bet99 account and to enable any available two-factor authentication features.
Policy Updates
bet99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email and display a prominent notice on the bet99 platform.
The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how bet99 protects your privacy. Your continued use of the platform after any update constitutes acceptance of the revised policy.
Stay Informed
Bookmark this page and check it whenever you receive a policy update notification. For major changes, we will always send a direct email to your registered address before the new policy takes effect.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet99 handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.
- Email: [email protected]
- Live Chat: Available 24/7 directly within the bet99 platform and app.
- FAQ: Visit our FAQ page for answers to common questions about your account and data.
For information about responsible gaming tools and self-exclusion options, visit our Responsible Gaming page. For the full rules governing your use of the platform, see our Terms and Conditions.